Privacy policy

1. About this policy

This policy explains how personal information is collected, used, stored and disclosed when you visit ownerbuilderwa.com.au, submit an enquiry or engage our services.

Owner Builder WA is a private service operated by Ambient Sustainable Living Pty Ltd (ABN 71 693 209 068, ACN 693 209 068), 4/75 Erindale Road, Balcatta WA 6021. Contact: info@aslwa.com.au or +61 483 926 826. Owner Builder WA is an independent private consultancy and is not affiliated with the WA Government.

2. Information we collect

Information you provide: name and contact details; project details such as postcode, land information, scope and budget; plans, drawings, specifications or documents; owner-builder approval status; and enquiry and correspondence history.

Information collected automatically: IP address, browser, operating system and device information; pages visited, time on site, referral source and navigation paths; and cookie and analytics data (see section 3).

Information from third parties: information from your nominated advisers, suppliers or contractors where relevant to an active engagement.

3. Cookies and analytics

This website may use cookies and analytics services, including Google Analytics 4 deployed through Google Tag Manager, and tracking cookies set by our GoHighLevel CRM, to understand how visitors use the site and to improve it.

These tools may collect pages visited, session duration, referral source and general geographic location. This data does not identify you unless it is combined with information you submit through an enquiry form.

You can manage or block cookies through your browser settings. Disabling cookies may affect how parts of the website work.

4. How we use your information

• Respond to enquiries and assess project fit
• Prepare proposals, cost plans and procurement schedules
• Manage a client relationship under a signed agreement
• Coordinate with suppliers, trades and contractors as your project requires
• Send project-related communications
• Improve our website and services
• Comply with legal and regulatory obligations

We do not use your personal information for direct marketing unless you have opted in, and we do not sell personal information.

5. CRM and overseas service providers

Your information may be stored and processed by third-party providers, some of which are located overseas:

• Customer relationship management, email and SMS: GoHighLevel, which stores data on servers in the United States
• Analytics: Google Analytics 4 and Google Tag Manager, which store data on servers in the United States
• Website hosting: Cloudflare, which operates a global network with servers in multiple countries

Where personal information is disclosed to an overseas provider, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. Overseas providers may be subject to foreign laws that could compel disclosure of information.

6. Storage and retention

Personal information is stored in our CRM, email and project management systems. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification and disclosure.

We keep enquiry information only for as long as reasonably needed to respond to and follow up your enquiry. Client records are kept for the engagement and afterwards for as long as required by building, warranty and limitation obligations. Financial records are kept for at least five years as required by the Australian Taxation Office. When information is no longer required, it is securely destroyed or de-identified.

7. Access, correction and complaints

You may ask to access or correct personal information we hold about you by emailing info@aslwa.com.au. We will respond within 30 days and provide access or correction unless a lawful exception applies. We do not charge for making or handling a request.

If you believe your personal information has been mishandled, email info@aslwa.com.au with the subject line “Privacy complaint”. We will acknowledge your complaint within 7 days and respond within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, on 1300 363 992, or at GPO Box 5288, Sydney NSW 2001.

8. Intellectual property and third-party links

Website content, including text, images, graphics, logos and layouts, belongs to Ambient Sustainable Living Pty Ltd or its licensors and is protected by Australian copyright law. You may not reproduce, distribute or modify it without prior written consent. Project deliverables such as plans, schedules and procurement documents are governed by the intellectual property terms of your signed service agreement.

This website may link to external sites, including government resources and industry bodies. We are not responsible for their content, privacy practices or availability.

9. Limitations of website information

Information on this website is general in nature. It is not legal, financial, insurance, engineering, architectural, building-surveying or regulatory advice; it is not a recommendation to proceed with an owner-builder project; and it is not a guarantee of any cost, timeline, outcome or saving.

Rules, fees, forms and authority guidance can change without notice. Verify current requirements with the relevant authority, your local government and the professionals engaged for your project.

10. Website enquiries and signed agreements

Submitting an enquiry, having a phone conversation, receiving a proposal or reading this website does not create a consultancy, supply or construction agreement.

Services are provided only under an accepted written scope that defines each party’s roles and responsibilities, inclusions and exclusions, fees, payment terms and any mark-up basis, the stage at which the owner-builder takes over, and limitations of liability.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows the most recent revision.